Skip to content

Fortza Terms Of Service

Last Updated: January 1, 2026

Introduction

Welcome to Fortza. These Terms Of Service (“Terms”) govern access to and use of Fortza’s transaction security, fraud detection, and risk analysis software and related services (collectively, the “Service”).

The Service is provided by Bentley Tack LLC, doing business as Thanawalla Digital (“Company,” “we,” “us,” or “our”). “Fortza” is a software product operated by the Company.

By clicking to accept these Terms, signing an order form that references these Terms, creating an account, installing or using the Salesforce managed package, accessing the API, uploading data, or otherwise using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization. In that case, “Customer” and “you” mean the organization.

Key Definitions

  • 2.1. “Authorized Users” means individuals authorized by Customer to access and use the Service under Customer’s account.
  • 2.2. “Customer Data” means data that Customer or Authorized Users submit, upload, stream, transmit, or make available to the Service, including through integrations.
  • 2.3. “Integrations” means connections between the Service and Customer systems, including Salesforce, APIs, connectors, and any customer-authorized data streaming.
  • 2.4. “Managed Package” means Fortza’s Salesforce managed package that provides a user interface and functionality within Salesforce.
  • 2.5. “Outputs” means the results generated by the Service, including alerts, scores, risk signals, recommendations, and reporting. Outputs are advisory and informational.
  • 2.6. “Order Form” means an ordering document or online purchase flow specifying the subscribed Service, fees, term, and any special terms.
  • 2.7. “Beta Features” means pre-release, preview, pilot, limited release, or evaluation features that are not generally available.
  • 2.8. “Confidential Information” means non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential. Confidential Information includes Customer Data, security findings, logs, configurations, and non-public product details.

Service Description And Delivery Modes

  • 3.1. Fortza is designed to support fraud detection, abuse detection, anomaly detection, and transaction security monitoring by analyzing behavioral and operational signals generated from Customer-provided data inputs.
  • 3.2. Delivery Modes. The Service may be delivered through one or more of the following:
    • A) API access.
    • B) Salesforce Managed Package access within Customer’s Salesforce environment.
    • C) File uploads or other manual submission methods such as email, bulk upload, or database entry.
    • D) Customer-authorized automated data streaming or integrations.
  • 3.3. Advisory Outputs Only. Outputs are recommendations and signals to support Customer decision-making. The Service does not block transactions or take enforcement action on Customer’s behalf unless Customer configures its own systems to do so. Customer is solely responsible for any actions taken based on Outputs.

Eligibility And Business Use Only

The Service is intended for business and enterprise use only. You must be at least 18 years old and have legal authority to enter into these Terms. The Service may not be used where prohibited by applicable law.

Accounts, Access, And Authorized Users

  • 5.1. Account Registration. Access to certain features may require account creation and registration.
  • 5.2. Customer Responsibility. Customer is responsible for:
    • A) Maintaining the confidentiality of credentials and access tokens.
    • B) Limiting access to Authorized Users.
    • C) All activities conducted under Customer’s account and by Authorized Users.
  • 5.3. Security Notifications. Customer will promptly notify us of any suspected unauthorized access or security incident involving Customer’s account.

License And Acceptable Use

  • 6.1. License Grant. Subject to these Terms and any applicable Order Form, we grant Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Service solely for Customer’s internal business purposes during the subscription term.
  • 6.2. Restrictions. Customer will not, and will not permit any third party to:
    • A) Reverse engineer, decompile, or attempt to discover source code or underlying algorithms, except to the extent such restriction is prohibited by law.
    • B) Circumvent security controls or access the Service in an unauthorized manner.
    • C) Use the Service to build or support a competing product or service.
    • D) Interfere with or disrupt the integrity or performance of the Service.
    • E) Use the Service for unlawful, harmful, or fraudulent purposes.
  • 6.3. Resale And Sharing Prohibited. Customer may not resell, sublicense, timeshare, or otherwise make the Service available to any third party unless a separate written agreement expressly authorizes it.
  • 6.4. Affiliates And Subsidiaries. Customer’s subsidiaries, affiliates, or related entities are not licensed to use the Service under Customer’s subscription unless expressly included in a separate Order Form or written agreement. Each entity that uses the Service must be a Customer.

Customer Responsibilities And Compliance

  • 7.1. Lawful Use. Customer is responsible for ensuring that its use of the Service complies with all applicable laws, regulations, and third-party obligations.
  • 7.2. Rights To Provide Data. Customer represents and warrants that it has all rights, permissions, and lawful basis necessary to provide Customer Data to the Service and to authorize us to process Customer Data as described in these Terms and any applicable DPA.
  • 7.3. Customer Disclosures. Customer is responsible for maintaining an appropriate privacy notice and disclosures to its end users and stakeholders, including disclosures that Customer uses vendors to support fraud detection, security monitoring, and abuse prevention where required by law or contract.
  • 7.4. Customer Systems And Automation. If Customer configures automations, workflows, or enforcement actions in Customer systems based on Outputs, Customer is solely responsible for those configurations and outcomes.

Beta Features And Evaluation Use

  • 8.1. Beta Features May Be Offered. From time to time, we may offer Beta Features for evaluation or early access. Beta Features may be provided at no charge.
  • 8.2. Not Production Commitments. Beta Features may be incomplete, unreliable, or changed at any time. Beta Features may be removed or discontinued without notice and may never become generally available.
  • 8.3. No Warranties For Beta. Beta Features are provided “as is” and “as available” and are excluded from any service level commitments unless explicitly stated in a separate written agreement.
  • 8.4. Environments. We may provide test or evaluation access for some Customers. Unless otherwise agreed in writing, evaluation access may operate within the same underlying Service as production. Customer is responsible for using Beta Features and evaluation access appropriately and not for regulated or high-risk production use unless expressly approved in writing.

Data Privacy And Processing

  • 9.1. Privacy Policy. Use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect information.
  • 9.2. Processing Role. Where applicable, Customer is the data controller and we act as a data processor with respect to Customer Data.
  • 9.3. Permitted Processing. We process Customer Data only to provide, secure, maintain, and support the Service, including troubleshooting, performance analysis, and customer support.
  • 9.4. No Sale, No Advertising. We do not sell Customer Data. We do not use Customer Data for advertising.
  • 9.5. Model Training Defaults. Unless expressly agreed in a separate written agreement (such as an enterprise agreement, Order Form, or DPA addendum), we do not use Customer Data to train models for other customers.
  • 9.6. Enterprise Dedicated Environments. In some enterprise arrangements, Customer Data may be stored and processed in a dedicated environment and used to improve models for that specific Customer only, as described in the applicable written agreement.
  • 9.7. Third-Party Subprocessors. We may use third-party service providers to host, process, or support the Service (for example, cloud infrastructure providers). Where required, subprocessors and data protection terms will be governed by a DPA.

Confidentiality

  • 10.1. Confidentiality Obligations. Each party will protect the other party’s Confidential Information using reasonable care and will use it only to fulfill obligations or exercise rights under these Terms and any applicable agreements.
  • 10.2. Permitted Disclosures. A party may disclose Confidential Information to its employees, contractors, and professional advisors who have a need to know and are bound by confidentiality obligations at least as protective as these Terms.
  • 10.3. Compelled Disclosure. A party may disclose Confidential Information if required by law, subpoena, or court order, to the extent permitted by law and with reasonable prior notice to the other party when possible.

Intellectual Property

  • 11.1. Our IP. We and our licensors retain all rights, title, and interest in and to the Service, including software, models, methods, designs, trademarks, documentation, and Outputs.
  • 11.2. Customer Data Ownership. Customer retains ownership of Customer Data. Customer grants us a limited license to process Customer Data solely as described in these Terms and any applicable DPA.
  • 11.3. Feedback. If Customer provides feedback or suggestions, Customer grants us a non-exclusive, worldwide, royalty-free right to use that feedback to improve the Service, without obligation to Customer.

Payment And Taxes

  • 12.1. Fees. Fees, billing terms, and payment schedules will be specified in an Order Form or at purchase.
  • 12.2. Non-Refundable. Unless expressly stated otherwise in an Order Form, fees are non-refundable and non-cancelable.
  • 12.3. Taxes. Fees exclude taxes. Customer is responsible for applicable taxes, excluding taxes based on our net income.

Suspension And Termination

  • 13.1. Suspension. We may suspend access to the Service if:
    • A) Customer’s use creates a security risk, violates these Terms, or materially harms the Service.
    • B) Suspension is required to comply with law.
    • C) Customer is delinquent on undisputed payment obligations under an Order Form, if applicable.

    We will use commercially reasonable efforts to provide notice and work with Customer to resolve issues when practical given the circumstances.

  • 13.2. Termination By Customer. Customer may terminate as permitted by the applicable Order Form or written agreement.
  • 13.3. Termination By Company. We may terminate these Terms or an Order Form for material breach if not cured within a reasonable period after notice, or immediately if breach creates a significant legal or security risk.
  • 13.4. Effect Of Termination. Upon termination, Customer’s access ends and Customer must stop using the Service. Sections intended to survive will survive, including confidentiality, IP, disclaimers, limitation of liability, and indemnification.

Disclaimers

  • 14.1. As-Is. The Service is provided “as is” and “as available.”
  • 14.2. No Guarantee Of Fraud Outcomes. We do not guarantee that any activity flagged by the Service is fraudulent, abusive, or unlawful. Outputs are probabilistic and contextual.
  • 14.3. No Legal, Financial, Or Compliance Advice. We do not provide legal, financial, or regulatory compliance advice. Customer is responsible for its compliance decisions and obligations.
  • 14.4. No Identity Verification. The Service is not an identity verification service.

FCRA And Similar Use Restrictions

  • 15.1. Not A Consumer Reporting Agency. We are not a consumer reporting agency, and the Service does not provide “consumer reports” for purposes of the Fair Credit Reporting Act (“FCRA”).
  • 15.2. Prohibited Uses. Customer will not use the Service or Outputs to make decisions about an individual’s eligibility for credit, insurance, employment, housing, or similar decisions governed by the FCRA or similar laws, where doing so would require a consumer report or create notice and adverse action obligations. Customer is solely responsible for ensuring lawful use.

Limitation Of Liability

  • 16.1. Excluded Damages. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or business opportunities.
  • 16.2. Liability Cap. To the maximum extent permitted by law, our total liability arising out of or related to the Service will not exceed the fees paid by Customer for the Service in the twelve months preceding the event giving rise to the claim.

Indemnification

  • 17.1. By Customer. Customer will indemnify and hold harmless the Company and its officers, directors, employees, and agents from and against claims, damages, liabilities, and expenses arising from:
    • A) Customer’s or Authorized Users’ use of the Service in violation of these Terms.
    • B) Customer Data or Customer’s failure to obtain required rights, notices, or consents.
    • C) Customer’s systems, automations, decisions, or enforcement actions based on Outputs.

Export Controls And Sanctions

Customer will comply with applicable export control and sanctions laws. Customer represents that it is not located in, controlled by, or acting on behalf of any sanctioned or restricted party where prohibited by law.

Marketing, Customer Name, Logos, And Case Studies

  • 19.1. No Automatic Marketing Rights. We will not use Customer’s name, logo, or trademarks in marketing materials without Customer’s prior written permission unless expressly allowed in an Order Form.
  • 19.2. NDA Controls. If Customer and the Company have an NDA or confidentiality agreement that restricts publicity, attribution, logos, or case studies, that NDA controls.
  • 19.3. Anonymized Case Studies. Any anonymized case study or aggregated description of outcomes will be used only if it does not identify Customer and only to the extent permitted by applicable agreements, including any NDA.

Modifications To Terms

We may update these Terms from time to time. If we make material changes, we will use commercially reasonable efforts to provide notice by posting an update or by other reasonable means. Continued use of the Service after the effective date of revised Terms constitutes acceptance.

Governing Law And Venue

These Terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict of law principles. Any disputes will be brought in the state or federal courts located in Texas, and the parties consent to jurisdiction and venue there.

Order Of Precedence And Conflicts

If Customer has entered into one or more separate written agreements with us, the following order of precedence applies in the event of a conflict, but only for the subject matter each document covers:

  • A) A negotiated Master Services Agreement (MSA), if any.
  • B) An Order Form or Statement Of Work, if any.
  • C) A Data Processing Agreement (DPA), for data protection and privacy terms.
  • D) A Non-Disclosure Agreement (NDA), for confidentiality and publicity restrictions.
  • E) These Terms.

If there is a direct conflict, the higher-precedence document governs for that specific issue.

Contact Information

For questions regarding these Terms, contact:

Email: contactus@t.digital

By using Fortza, you acknowledge that you have read, understood, and agree to be bound by these Terms Of Service.